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Global Headquarters

Critical Links
695 Route 46 West,
Fairfield, NJ 07004
USA
Tel.: 973.276.9006
Fax: 973.276.9007
Support Hotline: +1 888 433 4326
sales@critical-links.com

R&D

Critical Links SA
Parque Industrial de Taveiro,
Lote 48
3045-504 Coimbra
Portugal
Tel: +351 239 985 254
Fax: +351 239 985 255
Support Hotline: +351 239 985 253
sales-emea@critical-links.com

Italy

v. C. Marx, 41
50051 Castelfiorentino - FI -
Italia
Tel: +39 0571 1825 300
Fax: +39 0571 684 849
info@critical-links.it

India

116b, Mandakini Enclave
New-Delhi 110019
India
sales-apac@critical-links.com

France :

Mladen Matijas
mladen.matijas@critical-links.com
Cell phone: 00-33686 270 472

Greece:

Anestis Mavrofillidis
anestis.mavro@critical-links.com
Cell phone: 00-306937019800

Turkey:

Azat Camlibel
azat.camlibel@critical-links.com
Cell phone: +90 (542) 6358100

Israel:

Chaim Rainer
rainer-c@013.net
Telephone: +972 2 5791637
Fax: +972 2 5791606
Cell phone: +972 54 7462914

Ireland (Eire):

John O'Hanlon
john.ohanlon@critical-links.com
Cell phone: +353 86 831 6940

UK & Northern Ireland:

Roger Halliday
roger.halliday@critical-links.com
Cell phone: +44 7775973678

Southern Africa:

Eckart Zollner
eckart.zollner@critical-links.com
Cell phone: + 27 82 990 3460

Belgium, Netherlands, Luxembourg:

Chris Gerretsen
chris.gerretsen@critical-links.com
Cell phone: + 31 (0)6 5357 1292

Eastern Europe:

Ray Downes
ray.downes@critical-links.com

Eastern Europe:

Ross Green
ross.green@critical-links.com
Cell phone: +44 7703 503 242

Czech Republic, Slovaks:

Oudrej Soukal
ondrej.soukal@critical-links.com
Cell phone: 420607966699

Poland, Russia CIS:

Marek Danilowski
marek.danilowski@critical-links.com
Cell phone: +48 503 159 019

Germany:

Albrecht Deutschmann
a.deutschmann@critical-links.com
Cell phone: +49 (179) 79 43413

Spain:

Jose Maria Martinez
josemaria.martinez@critical-links.com
Cell phone: +34 670 600 925

Nigeria:

Isaac Osei
isaac.osei@critical-links.com
Cell phone: +234 (703) 251 0599

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Logistics & Pre-sales Manager (M/F) - Lisboa/Coimbra Portugal

Quality Assurance Engineer (M/F) - Coimbra

Technical Sales Engineer (M/F) - Networking and VoIP - Lisboa

GUI Engineer - Coimbra

Usability Engineer - Coimbra

Technical Support Engineer - Lisboa and Coimbra

Presales/Sales channel management (M/F) - Worldwide - Lisboa



Logistics & Pre-sales Manager (M/F) - Lisboa/Coimbra Portugal

Location: Lisboa/Coimbra Portugal

Contact: jobs@critical-links.com

Description:

Critical Links is an appliance software company and provider of edgeBOX, an Unified Communications appliance that consolidates data, voice and IT services for small and medium sized businesses. We are looking for a Logistics and Pre-Sales Manager to work in Lisbon, Portugal.

Responsibilities:

As a Logistics Manager, you will be responsible for managing supply chain processes and liaise with a variety of parties, including suppliers, manufacturers, and resellers among others. You will also be responsible for stock control and ensuring the good flow of goods and materials. Furthermore, you will act as interface to carriers and other logistics partners and participate in the optimization of the supply chain processes.

As a Pre-Sales Manager, you will be the administrator of the CRM platform (salesforce.com), and responsible by the internal processes supported by salesforce.com as well as planning and optimizing lead generation and dispatching/processing systems. You will work closely together with the executive management team, C-level managers, and the Sales, Marketing and Support teams. We offer you a position of responsbility in an international environment, opportunities for leaning and growth, and adequate remuneration package, including performance bonus and stock options.

We are looking for young people, with excellent organization and negotiation skills, detail oriented, able to communicate clearly, that can work under stress and have the ambition to grow and thrive in a young and growing company in a very creative, dynamic, and fast-paced environment. Critical Links culture is to empower young team members and challenge them to achieve their best. As a young company the opportunities for growth are inlimited.


Qualifications & Experience
:

  • Academic Degree in Management / Business Administration /Engineer
  • Relevant experience - Excellent organizational skills to effectively prioritize workload
  • Ability to handle various duties simultaneously
  • Must have very good oral communication skills (English and Portuguese)
  • Experienced in Microsoft Excel and Microsoft Word
  • Knowledge of salesforce.com is recommended
  • Excellent problem solving skills, and ability to make decisions quickly and independently
  • Enthusiasm and positive energy


To apply for any position please send both the CV and a motivation letter to jobs@critical-links.com




Quality Assurance Engineer (M/F) - Coimbra

Location: Lisboa

Contact: jobs@critical-links.com

Description:

Do you like technical challenges and testing network equipment and software? Do you like learning new technologies? Are you interested in having a real impact on the bottom-line success of a business? We are Critical Links (www.critical-links.com) an international networking company and provider of edgeBOX, a converged multi-function device or business gateway targeted at SMEs and Enterprise Branch Offices.

To match our sales growth, we are expanding our Quality Assurance capacity with the addition of a Quality Assurance Engineer.

Responsibilities:

As a member of our Quality Assurance Team, your primary responsibility will be to test our product's new features before they are made available to the end users. The team is responsible for the quality of our products, daily tasks includes validation of new features, reporting issues to the development team, hardware and software benchmarking tasks, writing technical documentation and test cases, developing automated tests, and also hardware certification.

It is anticipated that there will be a need for occasional foreign travel.

The ideal candidate should have at least 2 years of experience in similar positions. We are looking for an organized person, with strong networking technical skills, and who wants to thrive in a young and growing company with a very creative, dynamic, and fast-paced environment.


Qualifications & Experience
:

Engineering academic degree and relevant professional experience.

  • Strong technical understanding of UNIX command line environment and networking configuration / troubleshooting
  • Strong understanding of the following: Linux, VoIP, IP-PBX, SMTP, DNS, VPN, QOS, Security
  • Strong Troubleshooting and analytical skills
  • Must have very good oral communication skills (English and Portuguese)
  • Strong ability to write technical documentation in English or Portuguese
  • Excellent organizational skills to effectively prioritize workload and handle various duties simultaneously
  • Experience in software testing, creating test cases and also bug reporting and tracking
  • Knowledge of Microsoft Word, Excel, PowerPoint, Fluent in English
  • Autonomy, flexibility and versatility
  • Enthusiasm and positive energy


To apply for any position please send both the CV and a motivation letter to jobs@critical-links.com





Presales/Sales channel management (M/F) - Worldwide

Location: Lisboa

Contact: jobs@critical-links.com

Description:

Would you like to coordinate and support a worlwide team of sales agents on the ground? Do you have negotiation skills and a good reporting capacity? Are you experienced with Networking and Voice IT solutions? Are you interested in having a real impact on the bottom-line success of a business? We are Critical Links (www.critical-links.com) an international networking company and provider of edgeBOX, a converged multi-function device or business gateway targeted at SMEs and Enterprise Branch Offices.

To match our sales growth in EMEA region, we are recruiting a Business Developing Manager/Sales Coordinator to support our sales agents along several countries in EMEA.

Responsibilities:

As a member of our sales team you will be coordinating and supporting a sales team on composed by a network of more than 20 independent sales agents in different countries along EMEA and the US. Your mission is to coordinate this heterogeneous sales team, providing sales support and achieve their business goals, interacting with other company’s departments as required to support the team. This position will report to the VP Sales. We are looking for young people, with excellent customer facing skills with strong pre-sales and problem solving skills, and with a high sense of negotiation, and with the ambition to grow and thrive in a young and growing company with a very creative, dynamic, and fast-paced environment.


Qualifications & Experience
:

  • Experience in IT/Networking/Voice Business Development, Pre-Sales or Sales.
  • Strong coordination skills.
  • Capacity to solve problems and ability to interact with other company departments to solve specific requests.
  • Superior communication skills.
  • Must have very good oral communication skills (English and Portuguese)
  • Excellent organizational skills to effectively prioritize workload and handle various duties simultaneously.
  • Knowledge of Microsoft Word, Excel, PowerPoint, Fluent in English.
  • Autonomy, flexibility and versatility.
  • Enthusiasm and positive energy.


To apply for any position please send both the CV and a motivation letter to jobs@critical-links.com



Technical Sales Engineer (M/F) - Networking and VoIP

Location: Lisboa

Contact: jobs@critical-links.com

Description:

Do you like technical challenges? Working closely with customers? And solving customer problems? Do you like learning new technologies? Are you interested in having a real impact on the bottom-line success of a business? We are Critical Links (www.critical-links.com) an international networking company and provider of edgeBOX, a converged multi-function device or business gateway targeted at SMEs and Enterprise Branch Offices. To match our sales growth, we are expanding our technical support capacity with the addition of a Tier 3 Technical Support Engineer.

As a member of our technical sales team. You will be working with leading-edge technology in the converged voice, data and IT systems field, supporting the sales team through every stage of the sales cycle from initial customer demonstrations, solutions analysis and design, technical training, proof of concept deployments, right through to assisting the engineering staff of channel partners with final installations. It is anticipated that there will be a need for occasional foreign travel.

The ideal candidate will have an academic degree in engineering and a minimum of 3 years experience in a similar role with exposure to LAN and WAN networking technologies, VoIP. We are looking for excellent customer facing skills with strong technical and problem solving skills, and with a high sense of customer service, and who wants to thrive in a young and growing company with a very creative, dynamic, and fast-paced environment.


Qualifications & Experience
:

  • Strong technical understanding of UNIX command line environment and networking configuration / troubleshooting
  • Strong understanding of the following: Linux, VoIP, IP-PBX, SMTP, DNS, VPN, Security.
  • Strong Troubleshooting and analytical skills.
  • Superior customer service and communication skills
  • Must have very good oral communication skills (English and Portuguese)
  • Excellent organizational skills to effectively prioritize workload and handle various duties simultaneously
  • Knowledge of Microsoft Word, Excel, PowerPoint, Fluent in English
  • Autonomy, flexibility and versatility
  • Enthusiasm and positive energy

 
To apply for any position please send both the CV and a motivation letter to jobs@critical-links.com



Networking Software Engineer

Location: Coimbra

Contact: jobs@critical-links.com

Description:

Critical Links, an International company based in Portugal, is an appliance software company and provider of edgeBOX, multi-function business gateway that consolidates data, voice and IT services for small and medium sized businesses.


We are looking for a reliable Core Software Engineer to complement our existing development team in Coimbra. The ideal candidate will have at least two years experience in a similar role, pro-active and an ambitious attitude. This is an excellent opportunity to join a fast growing company.


Responsabilities:

  • Design and implementation of network enhancements to a Linux based appliance server.

Skills:

  • Proficiency in Perl / Unix C/C++ and shell programming.

  • Unix/Linux kernel internals.

  • Strong system/network administration background.

  • Strong technical understanding of:

  • HTTP, SSL, SMB, SMTP, DNS, IPSEC/CA, SQUID, Router /iptables based Firewall.

  • Knowledge and experience on following concepts is a plus: Intrusion detection / prevention, QoS / Linux Traffic Control, 802.1q VLAN, VoIP / Asterisk.

  • Fluent in English

  • Good team work competences


GUI Engineer

Location: Coimbra

Contact: jobs@critical-links.com

Description:

Critical Links, an International company based in Portugal, is an appliance software company and provider of edgeBOX, multi-function business gateway that consolidates data, voice and IT services for small and medium sized businesses.


We are looking for a creative UI Engineer to complement our existing development team in Coimbra. The ideal candidate will have at least two years experience in a similar role, pro-active and an ambitious attitude. This is an excellent opportunity to join a fast growing company.


Responsabilities:

  • Design and develop user interfaces for a Linux based network appliance server.

  • Design and develop web-based tools with consistent look-and-feel

  • Develop usability test. Design and conduct front end analysis.

  • Provide design recommendations.


Competences:

Design and implementation of network enhancements to a Linux-based appliance server.

  • Working experience in design and development of web-based UI for networking products.

  • Background in Network administration.

  • Proficiency in networking concepts – HTTP, SMB, SMTP, DNS, VPN, etc.

  • Working knowledge and experience with HTML, Perl/PHP, Apache, Databases, XML

  • Java Swing / Applets

  • Catalyst MVC framework, Dojo Javascript Toolkit

  • Fluent in English

  • Good team work competences



Presales / System Engineer

Location: US Central Region

Contact: jobs@critical-links.com

Description:

Excellent opportunity to join a fast growing company seeking to expand their sales and engineering team. You will be working with leading-edge technology in the converged voice, data and IT systems field, supporting the sales team through every stage of the sales cycle from initial customer demonstrations, solutions analysis and design, technical training, proof of concept deployments, right through to assisting the engineering staff of channel partners with final installations. The ideal candidate will have an academic degree in engineering and a minimum of 4 years experience in a similar role with exposure to LAN and WAN networking technologies, VoIP and business IT services. The right mix of technical and customer-facing skills is essential, along with a proactive and ambitious attitude. Attractive package including bonus and share option scheme.


To apply for any position please send both the CV and a motivation letter to jobs@critical-links.com



Usability Engineer

Location: Coimbra

Contact: jobs@critical-links.com

Description:

Critical Links is an appliance software company and provider of edgeBOX, a multi-function business gateway that consolidates data, voice and IT services for small and medium sized businesses. We are looking for a Usability Engineer to work in Coimbra, Portugal.


Responsibilities:

Design and validate edgeBOX's user interface, as well as general usability testing. Will work with end users and developers to determine product requirements and design details using user oriented design methodologies. Will also design and implement automated tests against web based graphical user interfaces.


Qualifications and Experience:

Engineering academic degree and relevant professional experience.


Required skills are:

  • Good knowledge of general networking concepts

  • Good understanding of current usability tendencies

  • Strong interface design skills

  • Strong understanding of prototyping with HTML and CSS

  • Good communication skills, both Portuguese and English

  • Good writing skills and meticulous attention to detail would be a plus

  • Knowledge of task analysis, task flows, and design documentation

To apply for any position please send both the CV and a motivation letter to jobs@critical-links.com



Technical Support Engineer

Location:Lisboa and Coimbra

Contact: jobs@critical-links.com

Description:

Critical Links is an appliance software company and provider of edgeBOX, a multi-function business gateway that consolidates data, voice and IT services for small and medium sized businesses.Engineer to work in Lisbon or Coimbra, Portugal.


Responsibilites:

Technical Support for edgeBOX and associated software. Also support for office infrastructure. There will be a requirement for 24hr emergency callout on a rota basis. It is anticipated that there will be a need for occasional foreign travel.


Qualifications & Experience:

Engineering academic degree and relevant professional experience.


Required Skills are:

  • Strong technical understanding of Unix commands and Networks

  • Good understanding of the following: Apache, VoIP, SMTP, DNS, VPN, Security.

  • Good Troubleshooting and analytical skills.

  • Must have very good oral communication skills (English and Portuguese)

  • Strong ability to write technical documentation in English or Portuguese

 


Core Networking Software Engineer

Location: Coimbra

Contact: jobs@critical-links.com

Description:

International company based in Portugal, Coimbra looking for a reliable Networking Software Developer to complement their existing development team.


Responsabilities:

You are required to design, code and test core features to a Linux-based network appliance server using Perl/Unix C/C++ and shell programming but having a background in Java is advantageous.


Competences:

Design and implementation of network enhancements to a Linux-based appliance server.

Skills:

  • Proficiency in Perl / Unix C/C++ and shell programming.

  • Knowledge of Unix/Linux kernel internals.

  • Strong system/network administration background.

  • Strong technical understanding of: HTTP, SSL, SMB, SMTP, DNS, IPSEC/CA, SQUID, Router / iptables based Firewall.

  • Knowledge and experience on some of the following concepts is required: Intrusion detection / prevention, QoS / Linux Traffic Control, 802.1q VLAN, VoIP / Asterisk.



Featured White Paper

Ten steps to dramatically reduce the TCO of Small Business Communications.

Find out how the award-winning edgeBOX is helping SMBs reduce the initial investment in a comprehensive communications system (voice, data and IT) by over 66%, and saving thousands in on-going costs.

Download center

  • edgeBOX flyer
  • edgeBOX datasheet
  • SMB Business case

Featured Brochure

Find out more about the Critical Links’ VAR program

How edgeBOX delivers value-added services to small businesses, while having a very low TCO.

Download center

  • edgeBOX flyer
  • edgeBOX datasheet
  • SMB Business case

Featured White Paper

Delivering Broadband Managed Services to SMEs

White Paper on how edgeBOX can help support Managed Services Strategies at Service Providers, Telco’s, ISP’s, and Managed Services Providers.

Download center

  • edgeBOX flyer
  • edgeBOX datasheet
  • SMB Business case

Online Demo

DTry edgeBOX NOW!

The edgeBOX provides a full-fledged VOIP and IP-PBX functionality that not only reduces telephony costs but also provides the most sophisticated feature set at a fraction of the competition. Try out a demo of the edgeBOX and see for yourself.

Download center

  • edgeBOX flyer
  • edgeBOX datasheet
  • SMB Business case
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