edgeBOX allows Service Providers to move up the value chain by providing bundles of voice, data and IT services along with broadband connections to small and medium sized businesses. As well as increasing ARPUs this increases customer retention by engaging customers in multi-year managed service agreements.
Small businesses want their communications and IT services to be simplified and delivered by just one company rather than multiple vendors. Service Providers have direct contact with a huge customer base through their business broadband subscribers and are in an ideal position to be that one company. However, hosting services from the centre of the network is expensive to set up, and there has never been a single CPE that has the remote management capabilities needed to prevent costly on-site visits to customer premises... until now! edgeBOX provides all the latest voice, data and IT services that small and medium sized businesses need in a single, fully integrated appliance that can be remotely monitored, managed and maintained from the NOC.
Service Providers can either use their own service delivery arms to provision and manage edgeBOX appliances or can team with system integrators to provide all, or some, of those services for them.