The eb Rapid Response Support Program assures that your edgeBOX will always be up-to-date, online, and configured to your business requirements
When you purchase an eb Rapid Response contract from us we will provide you with access to our eb Support Portal. This allows you to log tickets, assign a priority to them and track them through our ticketing system. It also provides access to our eb Knowledge Base.
Depending on the criticality of your support request we will respond to you and solve your issue according to the following mean-times: