Press Releases

Critical Links Announces Partnership with Graybar Canada

FAIRFIELD, NJ, USA, March 17th, 2009 - Critical links , a global provider of unified voice, data and IT solutions for Small and Medium Businesses (SMBs) today announced a distribution partnership with Graybar Canada. Through this agreement, Critical Links’ edgeBOX will be made available to Graybar Canada’s customers looking for a multi-service platform to help simplify, standardize and ultimately reduce the cost of operating and managing an entire office’s communications and networking infrastructure.

“In a tough economy, saving time and money is vital; Graybar is experiencing demand for VoIP and other common networking services that significantly reduce costs”, said Sarah Partridge, National Marketing Manager, Communications & Data at Graybar Canada. “Our partnership with Critical Links enables us to augment our existing portfolio with the edgeBOX and deliver leading edge VoIP and other data networking services and bring cost savings to our customer base”.

“This distribution agreement allows Graybar Canada to essentially serve as a one-stop shop for not only VOIP services but also for a gamut of other networking capabilities, and expands our addressable market. By dealing with only one distributor, our reseller-customers will save both time and money – and be able to pass those savings along to their customers” added Sarah Partridge.

The award-winning edgeBOX provides a single-box ‘Office in a Box’ solution for SMBs that includes a full-fledged IP telephony system, smoothly integrated with email, contact database, calendars, security, VPN, file sharing, and more. The voice and data services integration improves employee productivity, simplifies installation, maintenance and upgrades, and dramatically reduces equipment, communications, and maintenance costs for SMBs. It is available on a range of scalable platforms for companies from 10 to 300 users. The edgeBOX can be fully managed remotely through a simple browser, which makes it specially suited for system integrators that want to get into the business of providing managed services to SMB customers.

“We are delighted to have signed up Graybar as our distribution partner in Canada. The edgeBOX offering backed by Graybar presents a compelling value proposition to Graybar resellers and their customers. This solution offers the broadest range of sophisticated voice and data capabilities to Small and Medium Businesses in Canada while reducing their operational costs by about 60% on an average”, said Jim Brennan, vice president of sales and operations at Critical Links. “Partnering with Graybar introduces the edgeBOX to a significant market opportunity which was hitherto unaddressed, and we look forward to a successful relationship”.

The edgeBOX has been widely deployed around the world and offers a sophisticated platform of cutting edge capabilities to Small and Medium businesses. Recently, it was deployed by ONI Communications, a fast moving Service Provider in Europe, to deliver a host of voice and data services to businesses.

About Critical Links

Critical Links is a global provider of converged voice, data and IT solutions for small and medium businesses (SMBs) that dramatically simplify and cost-reduce by consolidating over a single scalable and fault-tolerant platform.

Critical Links’ flagship product, the edgeBOX™, is an award-winning multi-function gateway appliance that includes VoIP/IP-PBX, VPNs, security, NAC, QoS and a WiFi access point as well as a fax server, web server, e-mail server, print server and data storage. It is available on a range of hardware platforms that support up to 300 users, with different form factors and a host of broadband interfaces such as BRI/PRI(T1/E1), FX0/FXS, Ethernet, etc. Critical Links typically serves SMBs through a global network of VARs, System Integrators, OEMs and Service Providers. For more information: or

About Graybar Canada

Graybar Canada, an employee-owned company, is a leading electrical, data/communication wholesale distributor serving Canada’s commercial, industrial, communication, residential, oil & gas and utility markets.

Graybar Canada is a subsidiary of Graybar Electric Company Inc., a Fortune 500 company, and one of the oldest and largest American electrical distributors. Graybar Canada is the source of all your Electrical, Lighting, Communication, Security, Automation, Utility and Oil & Gas needs. With a large inventory of first-class products, 28 warehouse locations across Canada and access to a U.S central database with over 290 locations, we are able to source all your product needs. Graybar Canada has a talented and enthusiastic group of product specialists ready to assist you. For more information: or

Editors Notes:

1. All brands and names may be trademarks of their respective companies.