Press Releases

Critical Links Launches edgeHOTEL™ for Hotels and Resorts

Integrated Hotel Management & IT Infrastructure Platform Enhances Guest Experience and Reduces Costs

FAIRFIELD, NJ, October 27th, 2009 - Critical Link, a global provider of unified voice, data and IT solutions, announced today the release of edgeHOTEL™, an IP-Based Hotel Management platform that combines all vital Voice, Data, Hotel Management and Property Management System (PMS) integration services required by Hotels and Resorts, in a single system. edgeHOTEL™ dramatically reduces costs and latency of hotel operations while greatly improving guest experience with advanced telephony, web, e-mail, wireless and a plethora of integrated hotel features such as billing, room status, wake-up, call accounting, statistics etc. This is a fully modular offering that provides traveling executives the same voice, secure data and IT capabilities as if they were in their office and enable them to stay connected with their colleagues, customers and partners in a seamless, secure way.

Critical Links is currently offering a free edgeHOTEL™ package to one selected hotel or resort as part of the product launch. Please visit the edgeHOTEL™ website to participate in this one-time offer.

The edgeHOTEL™ not only allows hotels to provide these road warriors with a great end-user experience, but also allows hotel staff to manage the property much more efficiently. Some of the key edgeHOTELTM features and capabilities include:

  • Internet and Unified Messaging Gateway
  • Interface with Major PMS Systems
  • edgeBOX™ (IP-PBX, Router, WiFi, Storage & Print, Quality of Service, Network Access, Security, Collaboration and much more)
  • Billing System, Call Accounting with Credit Limit & Automatic Shutoff
  • Voice Mail Option, Auto-Attendant During Off-Hours
  • Checkin/Checkout with Voicemail Allocation & Clean-up
  • Wake-up Service, Do Not Disturb, Immediate Room Status
  • Minibar and Laundry Posting on the Room Phone by Authorized Personnel
  • Automatic Open/Close of Guest’s Voice Mailbox on Check-in/out
  • Confidentiality of Subscriber Identification
  • Graphical Call Statistics (Daily, Weekly etc)
  • Intuitive, Easy to Use Interface, programmable multi-language support
  • And much more…

  • Charalampos Voulgaris, the owner and Managing Director of Kontokali Bay Resort located in Corfu, Greece, commented, “The edgeHOTEL solution from Critical Links unifies and standardizes our hotel management and IT infrastructure, in ways that were simply not possible before. As a result, we have greatly improved the quality and speed of our hotel operations, creating a significantly better experience for our guests while cutting our operational costs by approximately 40%”.

    The edgeBOX is an award winning multi-service appliance that replaces up to 6 specialized devices with a single integrated solution, and provides SMB customers with a complete networking infrastructure that is simple to install and configure, easy to maintain and upgrade and can be managed remotely. Customers can leverage edgeBOX™ for VOIP, IP-PBX, VPNs, security, NAC and QoS as well as web server, e-mail server and data storage. It is available on a range of scalable platforms that support up to 300 users. The edgeBOX has over 2500 installations world-wide.

    The Hotel Management component, EasyLynq Hotel, is a leading hotel management and call accounting software provided by Eurofluxo. The EasyLynq system has more than 7000 installations in over 50 countries in Western/Central Europe and Africa.

    About Critical Links

    Critical Links is a global provider of converged voice, data and IT solutions for small and medium businesses (SMBs) that dramatically simplify and cost-reduce by consolidating over a single scalable and fault-tolerant platform.

    Critical Links’ flagship product, the edgeBOX™, is an award-winning multi-function gateway appliance that includes VoIP/IP-PBX, VPNs, security, NAC, QoS and a WiFi access point as well as a fax server, web server, e-mail server, print server and data storage. It is available on a range of hardware platforms that support up to 300 users, with different form factors and a host of broadband interfaces such as BRI/PRI(T1/E1), FX0/FXS, Ethernet, etc. Critical Links typically serves SMBs through a global network of VARs, System Integrators, OEMs and Service Providers. For more information: or

    Contact information:
    Abdul Kasim, VP Marketing
    973.276.9006 x1004
    Carlos Taveira
    Get Global, Marketing Communications Consultancy
    351 213502551
    351 918711884