Press Releases

Critical Links and NetAxis Partner to Deliver State-of-the-Art Unified Communications Solutions for Small and Medium Enterprises in Malaysia

Critical Links partners with NetAxis to bring award-winning edgeBOX with comprehensive voice, data, security and IT solutions in a single appliance (office-in-a-box) to SMEs

FAIRFIELD, NJ, April 20th, 2010 - Critical Link,a global provider of unified voice, data, security and IT solutions for small and medium enterprises (SMEs), today announced a value-added distributor partnership agreement with NetAxis, a premier system integrator and solution provider in the data communications and networking industry in Malaysia. Critical Links has been recently named a “Cool Vendor in Enterprise Communications” by Gartner, Inc.

NetAxis is the latest addition to Critical Links’ world-wide value-added distributor network and will represent Critical Links in Malaysia, a fast-growing market for SME communications infrastructure. Critical Links will provide 24/7 support and various service level agreements to NetAxis’ SME customers and resellers, while some NetAxis employees are trained as edgeBOX-certified engineers. NetAxis will provide inventory and logistical support to edgeBOX resellers in Malaysia.

NetAxis is the leading system integrator and solution provider in Malaysia and has the capability to deliver the broadest and deepest portfolio of network systems, design and consulting services to service providers and enterprises. NetAxis has chosen edgeBOX as their SME infrastructure platform, as it combines all SME voice, data and IT requirements on a single, stable and scalable platform, with an easy-to-use management interface that is consistent across all services and form factors. edgeBOX also provides enterprise-grade features and remote management capabilities for managed service provides.

“We are excited to partner with Critical Links and have the highly versatile edgeBOX platform as part of our small and medium business portfolio. The edgeBOX is an attractive choice for SMEs to cut IT costs by implementing a high quality unified communications solution. They can get rid of many redundant pieces of hardware and software when they deploy this solution. Critical Links offers best-in-class support programs and continuous improvements to support their solution. We have full faith that edgeBOX will be a huge success in our market”, Commented Jazrine Tan, Business Development Manager at NetAxis.

Critical Links’ edgeBOX provides a comprehensive solution for SMEs that includes a full-fledged IP telephony system, smoothly integrated with email, contact database, calendars, security, VPN, file sharing, and more. The voice and data services integration improves employee productivity, simplifies installation, maintenance and upgrades, and dramatically reduces equipment, communications, and maintenance costs for SMEs. It is available on a range of scalable platforms for companies with 10 to 300 users. edgeBOX can be fully managed remotely through a simple browser, which makes it especially suited for system integrators that want to get into the business of providing managed services to SME customers.

“We are pleased by this opportunity to partner with a leader like NetAxis and bring the value of edgeBOX to SMEs in Malaysia”, commented Abdul Kasim, Vice President of Worldwide Marketing and Business Development at Critical Links. “The edgeBOX has established its leadership around the world in delivering value-added unified communication solutions at a fraction of the cost of traditional solutions. With recognition from the likes of Gartner, we have demonstrated our global appeal and this partnership will bring the game-changing edgeBOX solution to Malaysian SMEs”.

About Critical Links

Critical Links is a global provider of converged voice, data and IT solutions for small and medium businesses (SMBs) that dramatically simplify and cost-reduce by consolidating over a single scalable and fault-tolerant platform.

Critical Links’ flagship product, the edgeBOX™, is an award-winning multi-function gateway appliance that includes VoIP/IP-PBX, VPNs, security, NAC, QoS and a WiFi access point as well as a fax server, web server, e-mail server, print server and data storage. It is available on a range of hardware platforms that support up to 300 users, with different form factors and a host of broadband interfaces such as BRI/PRI(T1/E1), FX0/FXS, Ethernet, etc. Critical Links typically serves SMBs through a global network of VARs, System Integrators, OEMs and Service Providers. For more information: or

About NetAxis Sdn. Bhd

Located in the heart of KL and PJ, NetAxis Sdn. Bhd. is a premier system integrator and solution provider in the data communication and networking industry in Malaysia and abroad. NetAxis solutions span the technologies of Local / Wide Area Networks, ISP Backbone & Access Solutions, Broadband Access network, Switched Backbone networks (Gigabit Ethernet, Fast Ethernet & Frame Relay), Fiber & Broadband network, Bandwidth Management, Internetworking, Voice/Data Integration (VoIP) and premises distribution. With the large coverage of products and partnerships, NetAxis can offer ‘One Source’ supply of products and services for service providers and enterprises. By integrating products with leading-edge technologies from the world’s major suppliers, NetAxis tailors solutions on a turnkey basis to meet a wide range of communications and networking challenges.

NetAxis was incorporated in 2001 by a group of entrepreneurs with a large amount of expertise and experience in the networking and communication industry. For more information please contact or visit

Contact information:
Abdul Kasim, VP Marketing
973.276.9006 x1004
Carlos Taveira
Get Global, Marketing Communications Consultancy
351 213502551
351 918711884