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Connected724 Launches Managed Services with Award-Winning edgeBOX™

Connected724 Delivers Managed Services with Critical Links’ edgeBOXTM, Bringing Fully-Outsourced Voice, Data, Security and IT solutions to SMBs and Multi-Location Enterprises.

FAIRFIELD, NJ, May 12th, 2010 - Critical Link, a global provider of unified voice, data, security and IT solutions for SMBs (Small and Medium Businesses), today announced the launch of SMB managed services partnering with Connected724, a leading value-added provider of voice, data and IT solutions to enterprises and SMBs. Connected724 has almost 40 years of experience in implementing voice and data solutions for some of America’s largest enterprises.

Through this partnership, Connected724’s customers can get fully integrated and pre-programmed edgeBOXTM-based solutions, along with custom turn-key installation and concierge system maintenance. Connected724 maintains a 24-Hour helpdesk in Dallas and redundant NOC centers in Tampa and the UK to support these customers. Connected724 offers solutions that are typically 30 &37; less expensive than traditional solutions, allowing SMBs huge savings in TCO (Total Cost of Ownership). Connected724’s concierge system maintenance offers SMB customers access to a unique portfolio of services. This includes “one number support” for all hardware and software, on-site service at no additional charge and next day or better system restore and repair or replace.

Critical Links, recently highlighted in the Gartner Cool Vendor Report 2010, has a global footprint of more than 3000 deployments and 150,000 users for its award-winning edgeBOXTM. The edgeBOXTM delivers SMBs with a complete and state-of-the-art IT and telephony infrastructure in a single, pre-configured and tested platform – in essence, an ‘office-in-a-box’.

The edgeBOXTM has a full-fledged IP telephony system, smoothly integrated with email, contact database, calendars, security, VPN, file sharing, presence, switchboard and more. The voice and data services integration improves employee productivity, simplifies installation, maintenance and upgrades, and dramatically reduces equipment, communications, and maintenance costs for SMBs. It is available on a range of scalable platforms for companies with 10 to 300 users.

“We are excited about the launch of managed services for SMBs and multi-site enterprises with 7/24 support, and have evaluated several platforms and chosen Critical Links’ edgeBOXTM for this initiative as it is a field-proven solution that is cost-effective, feature rich and easily supportable”, commented Tierney Goode, Director of Product Operations, Connected724.

“We have great pleasure to partner with an industry leader like Connected724 and support the launch of fully outsourced managed services. The edgeBOXTM platform is ideal to deliver fully-outsourced managed services because of its advanced remote monitoring and management capabilities and the breadth of services it offers.” Commented Manouch Khezri, VP of Sales for North America at Critical Links.

About Critical Links

Critical Links is a global provider of converged voice, data and IT solutions for Small and Medium Businesses (SMBs) that dramatically simplify and cost-reduce by consolidating over a single scaleable and fault-tolerant platform.

Critical Links’ flagship product, the edgeBOX™, is an award winning multi-function gateway appliance that includes VOIP/IP-PBX, VPNs, security, NAC, QoS and a WiFi access point as well as a fax-server, web server, e-mail server, print server and data storage. It is available on a range of hardware platforms that support up to 300 users, with different form factors and a host of broadband interfaces such as BRI/PRI(T1/E1), FX0/FXS, Ethernet, etc. Critical Links typically serves SMBs through a global network of VARs, System Integrators, OEMs and Service Providers.

Critical Links’ target markets include SMBs, larger enterprises with multiple branch offices, Managed Service Providers who bring unified communications services to SMBs, the K-12 education market (Critical Links’ Education Appliance), and hospitality (edgeHOTEL). The edgeBOXTM currently delivers full-fledged desktop telephony integrated with VOIP/IP-PBX, unified messaging, presence, collaboration, remote management and security services to SMBs. Features such as failover, load-balancing and comprehensive remote configuration capabilities should make it an ideal platform for UC Managed Service Providers. For more information: or

About Connected724

Connected724 is a wholly owned division of Source, Inc. ( in business since 1971) focused on turnkey VOIP solutions and support. They stock and distribute a wide selection of unique, value priced SIP endpoints and system platform options for businesses of any size.

Connected724 offers SIP endpoints, Desk phones, WIFI phones, Gateway phones and Conference room phones. Turnkey voice and data solutions include Engineering, Design, Staging, Installation and around-the-clock maintenance services.

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Contact information:
Abdul Kasim, VP Marketing
973.276.9006 x1004
Carlos Taveira
Get Global, Marketing Communications Consultancy
351 213502551
351 918711884