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Critical Links Releases a Full Auto-Provisioning System for the edgeBOX Platform

Award-winning edgeBOXTM platform’s latest release includes support for a robust auto provisioning system that creates huge cost savings for Critical Links’ customers.

FAIRFIELD, NJ, May 26, 2011 - Critical Links, a global provider of unified voice, data, security and IT solutions for SMBs (Small and Medium Businesses) and service providers, has announced the release of a comprehensive auto-provisioning system for its award-winning edgeBOXTM platform.

The edgeBOXTM Auto Configuration Server (eACS) allows auto- provisioning of a complete configuration to a single remote edgeBOX or to a group of edgeBOX appliances. With the new release, all models of the edgeBOXTM, from Soho to Enterprise, will support this feature.

The major benefits of the Auto-Configuration feature include easy remote provisioning, management and monitoring. These lead to huge cost savings for service providers by eliminating truck-rolls to customer premises and visits to remote locations. Pre-provisioning makes the edgeBOXTM a zero-touch solution that requires zero user intervention. Once the edgeBOXTM reaches the customer, you can switch it on and have it contact the management server automatically. Therefore the edgeBOXTM gets its first customer configuration without any user intervention.

The web-based management console comes with a range of options such as pre-authorization, applying a base configuration to the edgeBOXes at any time and monitoring the device status remotely. The platform includes support for popular tools and protocols such as Nagios, Netflow and edgeMANAGERTM (a group console), now available with google maps integration. It is optimized for fast access and direct management of remote edgeBOXTM devices.

The edgeBOXTM has a full-fledged IP telephony system, smoothly integrated with email, contact database, calendars, security, VPN, file sharing, presence, switchboard and much more. The voice and data services integration improves employee productivity, simplifies installation, maintenance and upgrades, and dramatically reduces equipment, communications, and maintenance costs for SMBs. It is available on a range of scalable platforms for companies with 5 to 300 users.

“The new Auto-provisioning system is a major enhancement to the edgeBOXTM platform, which already comes with extensive remote management capabilities. It brings dramatic cost savings to telecom operators as well as business customers with multiple or remote locations. The Auto-configuration server also gives our clients easy and more flexible remote configuration and management capabilities.” commented Antonio Alves, Vice President of Engineering at Critical Links.

About Critical Links

Critical Links is a global provider of converged voice, data and IT solutions for Small and Medium Businesses (SMBs) that dramatically simplify and cost-reduce by consolidating over a single scalable and fault-tolerant platform.

Critical Links’ flagship product, the edgeBOX™, is an award winning multi-function gateway appliance that includes VOIP/IP-PBX, VPNs, security, NAC, QoS and a WiFi access point as well as a fax-server, web server, e-mail server, print server and data storage. It is available on a range of hardware platforms that support up to 300 users, with different form factors and a host of broadband interfaces such as BRI/PRI (T1/E1), FX0/FXS, Ethernet, etc. Critical Links typically serves SMBs through a global network of VARs, System Integrators, OEMs and Service Providers.

Critical Links’ target markets include SMBs, larger enterprises with multiple branch offices, Managed Service Providers who bring unified communications services to SMBs, the K-12 education market (Critical Links’ Education Appliance), and hospitality (edgeHOTEL TM). The edgeBOXTM currently delivers full-fledged desktop telephony integrated with VOIP/IP-PBX, unified messaging, presence, collaboration, remote management and security services to SMBs. Features such as failover, load-balancing and comprehensive remote configuration capabilities should make it an ideal platform for UC Managed Service Providers.

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For more information, contact:

Jai Edathil

Marketing Communications
Critical Links
973.276.9006 x1014